Frequently Asked Questions

  • Q: What if my Chromebook is broken?
    A: Please bring your Chromebook to Room 300 at HMS Tuesday - Friday from 10:30 a.m. - 12:30 p.m. to get it repaired or replaced. If you cannot make that time, you can email Roxanna Garcia or call 796-7300 x8224.

    Q: What if I do not have a Chromebook?
    A: Please email Roxanna Garcia or call 796-7300 x8224. If your call is not returned right away, please call 796-7300.

    Q: What if I have lost my Chromebook charger or itś not working anymore?
    A: Please email Roxanna Garcia or call 796-7300 x8224. If your call is not returned right away, please call 796-7300.

    Q: What if I am having trouble logging in?
    A: Please call the main office at 796-7300.

    Q: What if I cannot remember my username?
    A: All students have the same pattern for their username which is: ID@student.salinasuhsd.org. Example: 123456@student.salinasuhsd.org. If you are sure your ID number is correct and you are still having issues, call the main office at 796-7300.

    Q: What if I cannot remember my password?
    A:  Please call 796-7300 or if you can get into your Google Classroom from another device, email your teachers. Any of your teachers can change your password.

    Q: What do I do if I have 5000 emails?
    A: Watch this video.

    Q: What if my internet is not working well or if we do not have the internet?
    A: 1) Call the internet service provider and let them know 2) Get a different service 3) Pick up a packet on Fridays from 10:30 a.m. - 12:30 p.m. You may submit packets at this time as well. All packets will be scanned and emailed to the teacher for grading.

    Q: What if I do not really know how to use Google Classroom?
    A: Watch this video by clicking here. If you still have questions, then email your teacher by clicking on their number under the tab ¨people¨ which can be found at the top of your screen. Click on the the picture of an envelope and let your teacher know what you need help with. They will be happy to help you.

    Q: What if I do not know how to make a copy of an assignment to work on in Google Classroom?
    A: Watch this video by clicking here. If you still have questions, then email your teacher by clicking on their number under the tab ¨people¨ which can be found at the top of your screen. Click on the the picture of an envelope and let your teacher know what you need help with. They will be happy to help you.

    Q: What if I do not know how to submit an assignment in Google Classroom?
    A: Watch this video by clicking here. If you still have questions, then email your teacher by clicking on their number under the tab ¨people¨ which can be found at the top of your screen. Click on the the picture of an envelope and let your teacher know what you need help with. They will be happy to help you.

    Q: Should I log into my Google Classroom at the time on the schedule?
    A: We understand that some of you will be helping with taking care of siblings. However, it is important for YOU to stay connected, to receive help in real time, and to keep a sense of routine in order to be ready to return to school. Being a role model for younger siblings and studying in solidarity with older siblings will only make your family stronger.

    Q: What if I need help with an assignment?
    A: The entire staff is standing by to assist you with your assignments. In addition, so are your classmates. I would start my sending your teacher an email from Google Classroom or a text message via Google Hangouts. In addition, your counselors are happy to help answer any questions. Please feel free to send them a hangout as well.

    Q: What if I have questions about my classes, I am struggling to do my work, or I need more help than my family can provide?
    A: Please contact your teacher during the Intervention Time.

    Q: What if I am so stressed that I am having trouble doing my work?
    A: Please contact a Den Staff Member by sending Jeannie Roland a Google Hangout or by completing this quick form.  

    Q: What if I have a question and I do not know who to ask?
    A: Like always, call 796-7300.

    Q: What is the best way to communicate with my teachers?
    A: Try emailing them through Google Classroom or Google Hangouts unless they have instructed you to contact them in another way. In Google Classroom, go the ¨people¨ tab at the top, click on the envelope next to your teachers name and type your question. Do not forget to hit send.

    Q: What is the best way to communicate with counselors or den staff?
    A: You may send a text message via Google Hangouts to any counselor or staff member. There is also a form you can complete to request an appointment. Click here for the counseling form. Click here for the an appointment with a member of the Den Staff.

    Q: What is the best way to communicate with the office?
    A: Call the office at 796-7300.
     

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